At Thareva, we take pride in delivering handcrafted home décor and furniture products made with exceptional craftsmanship and quality. Customer satisfaction is important to us, and we strive to ensure a smooth shopping experience.
Returns
We accept return requests within 7 days of delivery if:
- The product received is damaged during transit.
- The wrong item has been delivered.
- The product has a manufacturing defect.
To initiate a return, please contact our support team with your order details and clear photographs of the product and packaging.
Non-Returnable Items
The following items are not eligible for return:
- Customized or made-to-order products.
- Products damaged due to misuse, improper handling, or normal wear and tear.
- Products returned without original packaging and accessories.
Refunds
Once the returned product is received and inspected, we will notify you regarding the approval of your refund.
If approved:
- Refunds will be processed within 7-10 business days.
- The refund amount will be credited to the original payment method used during purchase.
- Shipping charges are non-refundable unless the return is due to our error.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We may request photos or videos for verification before arranging a replacement or refund.
Order Cancellation
Orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests cannot be accepted.
Contact Information
Phone: +91 0987654321
Email: hello@thareva.com